Refund policy

Point Reyes Farmstead Cheese Co. provides a guarantee of customer satisfaction on all cheese purchased from our web site, provided we are contacted within 3 days of receipt of shipment. We only guarantee orders that are shipped within the current shipping policy.

If you have an issue concerning the product, please email us immediately, but latest within 3-days of receipt of the order at info@pointreyscheese.com. You will need to identify the product purchased, state the date on which it was received, and specify your issue. We will respond to your concerns quickly.

If you wish to proceed with a refund or replacement, we may ask you to pack the cheese back in its original shipping container and return it to us so we can determine how to correct the problem for future customers. The return shipping is at your expense. Upon receipt of the package, we will refund purchase price or replace your order, which ever you prefer.