Shipping Policy - For Cheese Orders
Point Reyes Farmstead and The Fork at Point Reyes make every effort possible to ensure your complete satisfaction. While cheese from Point Reyes Farmstead makes a superior gift for Holidays, Birthdays & Celebrations, we strongly suggest that you notify your intended gift recipient ahead of time, so that your gift may be expected and opened IMMEDIATELY upon arrival, and of course - REFRIGERATED UPON RECEIPT.
We ship exclusively Standard Overnight via Fed Ex. All cheese packs for Zoom events ship the week of the event. If you did not request a specific delivery date using our Ship Date Request Module, we will ship your order as soon as possible, within 5 business days. Typically orders received after 12noon will ship the following business day. We do not ship Friday-Sunday (so that shipments do not sit in transit over the weekend.)
We are not responsible for incorrect addresses. Please make sure that your shipping address and/or your gift recipients' addresses are 100% accurate. Address correction fees will be charged if assessed by Fed Ex. Do not enter PO Boxes for shipping purposes - Fed Ex only delivers to physical addresses.
We do not require signatures upon delivery of shipments. Recipients may however, have a "signature release only" policy on file with Fed Ex. Point Reyes Farmstead is not responsible for damaged or expired cheese if shipments are deemed undeliverable due to said policy.
We PROUDLY use 100% eco-conscious packaging material!
Your cheese will ship in a recyclable cardboard box with backyard compostable, biodegradable and water soluble Green Cell Foam insulation. Green Cell Foam is made from cornstarch and matches the performance of petroleum based styrofoam. Additionally, the manufacturing of Green Cell Foam requires 70% less energy and produces 80% less greenhouse gases than petroleum based foams. For more information, including a video tutorial on how to dispose of Green Cell Foam, visit www.greencellfoam.com.
Please be sure to contact our Customer Service Desk with any questions or comments regarding Shipping, 800.591.6878, Mon thru Fri 9am-4pm.
Standard Shipping Policy - for Fun Stuff (Prints, Logo Items, Apparel)
All orders in our Fun Stuff category (Prints, Logo Items, Apparel, etc.) ship separately from cheese shipments. These orders may take up to two weeks to ship and will be sent via USPS 1st Class. If you have a specific delivery date request, please do not hesitate to call our customer service desk at 800.591.6878.
Point Reyes Farmstead Cheese Co. provides a guarantee of customer satisfaction on all cheese purchased from our web site, provided we are contacted within 3 days of receipt of shipment. We only guarantee orders that are shipped within the current shipping policy.
If you have an issue concerning the product, please email us immediately, but latest within 3-days of receipt of the order at firstname.lastname@example.org. You will need to identify the product purchased, state the date on which it was received, and specify your issue. We will respond to your concerns quickly.
If you wish to proceed with a refund or replacement, we may ask you to pack the cheese back in its original shipping container and return it to us so we can determine how to correct the problem for future customers. The return shipping is at your expense. Upon receipt of the package, we will refund purchase price or replace your order, which ever you prefer.
The Fork's Sales Tax Policy
Sales tax is included in the price of all public tours, classes and events.
The Fork's Refund & Cancellation Policy
Fork reservations are transferrable to other guests for the event booked, but are not refundable.
Point Reyes Farmstead Cheese Company is strongly committed to protecting your privacy and the security of your personal information. We use the information we collect to service your orders and to make improvements to our web site. Please review the following policy information to learn how Point Reyes Farmstead Cheese Company protects your personal information. If you have any questions, contact us at email@example.com.
How does Point Reyes Farmstead Cheese Company protect customer information?
When you place an order with us through the web site, your information is transmitted over a secure server. Your online transactions with Point Reyes Farmstead Cheese Company automatically take place on a secure server. All information is encrypted before it is transmitted using SSL technology. Once your credit card/online order is processed we do not retain your credit card number, an added measure of security for your credit information.
What information is being collected?
When you browse the Point Reyes Farmstead Cheese Company web site you do so anonymously. Your name, address, phone number, email address and credit card information is needed and used to fill your order, confirm your order, contact you with questions about your order, and from time to time (but not too frequently) send you a follow up mailing or email message. When you place an order with us, your address will be placed on our mailing list, to inform you of future sales. We do not collect personal or business information on Point Reyes Farmstead Cheese Company visitors unless it is voluntarily provided.
Any personal information you provide to Point Reyes Farmstead Cheese Company will only be used to notify you of news, events and activities. Point Reyes Farmstead Cheese Company will hold the information securely and will not disclose it except for this purpose or when required by law. You have the right to inspect and update your details at any time. If you do not wish to hear from us any longer, please email us at firstname.lastname@example.org.
We will not sell, trade, rent, or give individually identifying information to third parties. Point Reyes Farmstead Cheese Company uses the personal information collected from you in the order process to help us deliver your order, to contact you about your order if we have questions, and to improve our site to serve you better. We may share your information with companies that work with us to provide the product or service you've requested or to better understand our customers' needs, but these companies do not have any rights to use your personal information beyond the services provided to Point Reyes Farmstead Cheese Company. Customers' credit card information is never shared with outside companies. If you don't wish to receive our future mailings, catalog or newsletters, please call us at 800.591.6878 or send your request to email@example.com.
Will I receive unsolicited e-mail from Point Reyes Farmstead Cheese Company?
Point Reyes Farmstead Cheese Company will send e-mail confirmation of all orders to our customers. From time to time we may contact our customers by e-mail about specials or updates to our site.
Still uncomfortable ordering online? If you prefer not to order online you may order by phone, 800.591.6878 Monday - Friday 9am-4pm Pacific Time.
When you write to us, email us, or in any way submit any comments about our company and products, suggestions, ideas, or recipes, please keep in mind that all correspondence becomes and remains the property of Robert Giacomini Dairy, Inc. dba Point Reyes Farmstead Cheese Company. Also be aware that we do post some of our customers' comments on our Web site. Individuals are identified by first name, last initial, city and state only. No other personal information is made public.
California Transparency in Supply Chains Act of 2010
Point Reyes Farmstead/The Fork/Robert Giacomini Dairy, Inc. hereby certifies that its facilities comply with all applicable state, federal and local laws regarding wages and civil rights. Point Reyes Farmstead/The Fork/Robert Giacomini Dairy, Inc., therefore, does not tolerate, condone or engage in the practices of slavery and human trafficking. Further, Point Reyes Farmstead/The Fork/Robert Giacomini Dairy, Inc. recognizes the atrocities of slavery and human trafficking which continue to exist in our society. Therefore, Point Reyes Farmstead/The Fork/Robert Giacomini Dairy, Inc. expects its own suppliers to certify that they comply with all applicable laws regarding slavery and human trafficking of the country or countries in which they are doing business. Point Reyes Farmstead/The Fork/Robert Giacomini Dairy, Inc. also has a zero-tolerance policy for violations of its standards regarding slavery and human trafficking by its employees.